PAIA Manual

Outlaw Developments (Pty) Ltd t/a Outlaw Golf Carts  |  Last updated: 8 July 2026

This manual is published by Outlaw Developments (Pty) Ltd t/a Outlaw Golf Carts (“Outlaw Developments”, “the Company”, “we”, “us”, “our”) in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”), read together with the Protection of Personal Information Act 4 of 2013 (“POPIA”). Its purpose is to assist members of the public in exercising their constitutional right of access to information held by Outlaw Developments, as guaranteed by section 32 of the Constitution of the Republic of South Africa, 1996.

1. Contact details of the body

Outlaw Developments (Pty) Ltd t/a Outlaw Golf Carts

Website: outlawdev.com

Physical/postal address, telephone number and email address: available on request via the Contact page of our website.

2. Information Officer and Deputy Information Officer

The Information Officer is the Head of the Company, as contemplated in PAIA, unless another person has been formally designated and registered with the Information Regulator. Requests for access to records, and any queries regarding this manual, should be directed to the Information Officer using the contact details on our website.

3. Guide on how to use PAIA

The Information Regulator has, in terms of section 10 of PAIA, published a guide containing information to assist a requester to exercise their rights in terms of PAIA. This guide is available from the Information Regulator of South Africa:

  • Website: www.justice.gov.za/inforeg
  • Email: inforeg@justice.gov.za
  • Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

4. Records automatically available (no formal request required)

The following categories of records are available on our website or on request, without the need for a formal PAIA request:

  • This PAIA Manual
  • Our Privacy Policy, Terms & Conditions, Returns Policy, Cookie Policy and Disclaimer
  • General marketing and product information regarding new and refurbished golf carts, custom builds, parts and servicing
  • General pricing information, which is indicative only and subject to change as set out in our Terms & Conditions

5. Categories of records held (available on formal request, subject to PAIA grounds for refusal)

  • Company and statutory records (registration, tax, compliance documentation)
  • Financial records, invoices, quotations and payment records
  • Customer and supplier records, including personal information processed in terms of POPIA
  • Employee and human resources records
  • Marketing, sales and website records, including analytics and cookie data
  • Correspondence, contracts, and service/build records relating to goods and services supplied
  • Health and safety, insurance and risk records

6. How to submit a request for access to a record

A requester must complete the prescribed form (Form 2 under the PAIA Regulations) and submit it to the Information Officer together with proof of identity. Requests may be submitted by email, post, or hand delivery to the addresses listed above. Sufficient detail must be provided to enable the record to be located.

7. Fees

A request fee and, where applicable, an access/reproduction fee may be payable in accordance with the fee structure prescribed under PAIA. No request fee is payable for a request for a requester’s own personal information.

8. Grounds for refusal of access

Access to a record may be refused on the grounds set out in Chapter 4 of Part 2 of PAIA, which include (without limitation) records that would unreasonably disclose the personal information of a third party, protect commercially sensitive or confidential information, breach legal privilege, or otherwise fall within the mandatory or discretionary grounds for refusal set out in the Act.

9. Right to lodge a complaint

A requester who is dissatisfied with a decision may lodge an internal appeal (where applicable), or a complaint with the Information Regulator, or apply to a court for appropriate relief, in accordance with PAIA.

10. Availability of this manual

This manual is available on our website at outlawdev.com/legal/paia-manual/, and a copy may be requested free of charge from the Information Officer. This manual will be updated from time to time as required by law, and the current version published on our website will always take precedence.